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How do I reset multiple-choice questions in Analytics?

Letting students try again on questions with limited attempts

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Written by Soomo Instructor Support
Updated over a week ago

If students answer multiple-choice questions incorrectly, they have the option to reset them and try again.

Some questions can only be reset a limited number of times. If a student is out of attempts but you want them to be able to try again, you can reset the questions for them in Analytics.

Locate student responses

First, access Analytics. Click the Page tab at the top of the screen to toggle to Page view, then click Show Low Score in the Quick Actions menu on the left.

Analytics overview screen with an arrow to the Page toggle and the Show Low Score option in the Quick Actions menu highlighted.

This will sort the list by lowest scores on multiple-choice questions, so students who may need a reset appear at the top. You can also scroll through the list or use the search bar to locate the student.

Once you’ve found the student, click the box for the relevant page to view the page detail screen.

Score overview screen in Analytics with an arrow pointing to a page box in the grid.

Reset the student’s questions

The page detail screen shows student answers for multiple-choice questions. The Activity History beneath each question provides information about their attempts.

You can reset all multiple-questions on the page using the Reset All Multiple-Choice Questions on This Page button near the top of the page detail screen.

Page detail screen with a box highlighting the Reset All Multiple-Choices on This Page button.

In some webtexts, you can also reset individual questions. Use the Reset This Question button above the question’s Activity History to reset it.

Multiple-choice question on the page detail screen with a box highlighting the Reset This Question button.

When you reset a student’s work, they’ll be notified both in their webtext and via email. For more information, visit our article, How do students view notifications?

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